Privacy Policy

Last updated: April 16, 2026

OTS R&D, Inc. ("OTS R&D," "we," "us") operates the OTS R&D Portal at portal.ots-rd.com. This policy describes what data we collect when you use the portal, how we use it, and your choices.

1. Information We Collect

Account Information

When you register, we collect your name, email address, company, job title, and phone number. This information is stored in our database and used to identify your account and manage access.

Usage Data

We automatically collect information about how you use the portal, including:

  • Pages visited and timestamps
  • Features used (e.g., which calculator tools, which refrigerants selected)
  • Browser type and IP address
  • Error reports from your browser session

This data is stored in our activity logging system and is used to improve the portal, diagnose errors, and understand which features are most valuable to users.

Cookies

We use essential cookies for authentication (login sessions) and user preferences (theme, units, layout density). We also set two first-party cookies to measure how the site is used — one that groups a single visit together and one that recognizes a returning browser. They hold a random identifier only, are never shared with third parties, and are not used for advertising. We use Google Analytics for aggregate traffic analysis. We do not sell cookie data or use it for advertising.

2. How We Use Your Information

  • Provide and maintain the portal and its engineering tools
  • Manage your account, licenses, and access permissions
  • Send transactional emails (account confirmation, password reset)
  • Diagnose errors and improve performance
  • Understand feature usage to prioritize development
  • Enforce our Terms of Use

3. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers — hosting (Microsoft Azure), email delivery (SendGrid), analytics (Google Analytics) — only as needed to operate the portal.
  • Legal requirements — if required by law or to protect our rights.

4. Data Retention

Account data is retained as long as your account is active. Usage and activity data is retained for operational purposes. Audit records (admin actions, license changes) are retained permanently for compliance.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@ots-rd.com. Account deletion can also be initiated from your profile settings.

6. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and role-based access controls. No system is perfectly secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

8. Contact

Questions about this policy? Contact us at info@ots-rd.com or write to:

OTS R&D, Inc.
866-230-0899
ots-rd.com

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